Companies are also looking for the RoI because a chatbot answering a question quickly does not add value to the customer downstream, according to Amit Kumar, managing director of digital natives business at Google Cloud India (Photo: Reuters)
Indian startups are investing in artificial intelligence (AI) at an unprecedented pace and the real conversation has moved to the returns on investment (RoI) by deploying AI rather than just experimenting with the technology, a senior Google executive said on Thursday.
“Over the last year, the conversation has shifted. Eighteen to 24 months ago, it was all about experimentation, then about scaling up AI across the enterprise and now it is the value conversation. Customers are asking how do they add value,” said Amit Kumar, managing director of digital natives business at Google Cloud India. He was talking at the Google’s “Let’s Talk AI” event.
The reason customers are looking at value is because enterprises have spent millions of dollars over the last few years trying proof of concepts (Poc) on which solutions can be scaled up and deployed across operations. Many of those have failed when tried in a real-world environment due to a host of reasons, leaving them with soaring cost and grappling to realise how to effectively deploy AI across enterprise workflows. That is one of the key reasons why adoption of the technology has lagged across sectors.
Companies are also looking for the RoI because a chatbot answering a question quickly does not add value to the customer downstream, according to Kumar. “Customers are asking what is the value proposition I am getting by deploying AI; is it more customers, more cost saving or ability to solve problems at scale and pace that was not possible earlier,” Kumar added.
First Published: Sep 24 2026 | 7:26 PM IST